Refund policy

At Watt Mesa, customer satisfaction is our top priority. We offer a transparent and hassle-free return process.

1. 30-Day Return Window

We offer a generous 30-day return policy. You have 30 days from the date of delivery to request a return or exchange.

2. Return Conditions

Customer Remorse: The item must be in its original, new, and unused condition.
Defective, Damaged, or Incorrect Items: If you receive a product that is defective or damaged in transit, we accept returns even if the packaging has been opened. Please provide photographic evidence.

3. How to Initiate a Return

Contact our support team at support@wattmesa.com with your order number.
Once approved, we will email you a Prepaid Return Shipping Label.
Mail the package to our return facility:
8 The Green, Suite A, Dover, DE 19901, United States

4. Return Shipping Costs & Fees

Return Shipping Cost: Free ($0.00). We cover the return shipping costs for all returns.
Restocking Fee: No Cost ($0.00). We do not charge any restocking fees.

5. Refund Processing

Once we receive and inspect your returned item, approved refunds will be processed automatically to your original method of payment within 5 business days.